1. Introduction

​

This Privacy Policy explains how Expat Therapy Hub Limited (“ETH”, “we”, “us”, “our”) collects, uses, stores and protects personal data when you use www.expattherapyhub.com (the “Website”).

 

ETH operates solely as a global directory of mental health professionals. ETH does not provide therapy services, host therapy sessions, or enter into therapeutic relationships with clients.

​

This Privacy Policy applies to all users of the Website, including visitors, therapists listed on the Platform, and individuals making enquiries.

 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Data Controller

For the purposes of data protection law, ETH is the data controller in respect of personal data collected via the Website.

​

Contact details:

Expat Therapy Hub Limited

Registered office: 40 Burns Road, London SW11 5GX

Email: support@expattherapyhub.com

​

3. Personal Data We Collect

We only collect personal data that you voluntarily provide to us or that is collected automatically through your use of the Website.

​

3.1 Website users and enquirers

We may collect:

• name;

• email address;

• country or general location;

• enquiry details submitted via contact forms.

​

3.2 Therapists listed on the Platform

In order to verify eligibility for listing, we may collect:

• name and professional title;

• email address and contact details;

• professional biography and profile information;

• government-issued photo ID;

• proof of address;

• evidence of qualifications, accreditation and/or registration.

These documents are collected solely for verification purposes and are not made public.

​

3.3 Technical and usage data

We automatically collect limited technical data, including:

• IP address;

• browser type and device information;

• pages visited and time spent on the Website;

• referral sources.

This data does not identify you personally.

​

4. How We Use Personal Data

We use personal data only where permitted by law and for legitimate purposes, including:

• operating and maintaining the Website;

• displaying therapist profiles in the directory;

• responding to enquiries;

• verifying therapist eligibility;

• managing subscriptions and payments;

• improving Website performance and user experience;

• ensuring Platform safety, integrity and compliance;

• communicating service-related information;

• meeting legal or regulatory obligations.

​

ETH does not use personal data to provide therapy or clinical services.

​

5. Legal Bases for Processing

We process personal data on one or more of the following bases:

• Consent – where you have actively agreed;

• Contract – where processing is necessary to provide directory services;

• Legitimate interests – to operate and improve the Platform;

• Legal obligation – where required by law.

​

6. Therapists as Independent Data Controllers

Therapists listed on the Platform are independent practitioners and act as separate data controllers in respect of any personal data they collect directly from clients.

ETH:

• does not access therapy notes or clinical records;

• does not control how therapists process client data;

• is not responsible for therapists’ privacy practices.

Clients should refer directly to the therapist’s own privacy policy once contact has been made.

​

7. Analytics and Cookies

We use analytics tools such as Google Analytics to understand how visitors use the Website.

These tools collect aggregated, anonymised data. Google’s processing is governed by Google’s Privacy Policy.

Cookie preferences can be managed via your browser settings or our cookie banner.

​

8. Payments

Subscription payments are processed securely by third-party payment providers. ETH does not store or have access to full payment card details.

Payment processors act as independent data controllers in accordance with their own privacy policies.

​

9. Data Sharing and Disclosure

We do not sell personal data.

We may disclose personal data only:

• to service providers who support Website operations (e.g. hosting, payment processing);

• where required by law or regulatory authorities;

• to protect the rights, safety or security of ETH or users.

​

10. International Data Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations;

• standard contractual clauses; or

• equivalent lawful safeguards.

​

11. Data Security

We take reasonable technical and organisational measures to protect personal data, including:

• secure, encrypted servers;

• access controls and authentication;

• restricted staff access;

• regular security reviews.

No system is completely secure. Data is provided at your own risk.

​

12. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory and operational requirements.

Verification documents are retained only as long as reasonably necessary.

​

13. Your Rights

Under UK GDPR, you have the right to:

• access your personal data;

• request correction or deletion;

• restrict or object to processing;

• withdraw consent;

• lodge a complaint with the Information Commissioner’s Office (ICO).

Requests can be made to support@expattherapyhub.com.

​

14. Third-Party Links

The Website may contain links to third-party resources (e.g. podcasts or articles). ETH is not responsible for the privacy practices or content of external websites.

 

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.

 

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on the Website. Continued use of the Website constitutes acceptance of the updated policy.

 

17. Contact Us: support@expattherapyhub.com