1. The Terms and Conditions
 
These Terms and Conditions (the “Agreement”) govern your access to and use of our online platform through which therapy services may be provided (the “Platform”).
 
This website is owned and operated by Expat Therapy Hub PLC (“we”, “us”, “our”, or the “Company”). Contact: support@expattherapyhub.com.
 
The Platform may be accessible via multiple websites, domains, or applications operated by us or by third parties on our behalf.
 
By accessing or using the Platform, you confirm that you accept this Agreement and agree to comply with it. If you do not agree, you must not use the Platform.
 
If you are a consumer, nothing in this Agreement affects your statutory rights under UK law.
 
 
2. The Therapists and Therapist Services
 
The Platform enables you to connect with independent therapists who provide services via video or other communications platforms (such as Zoom) (“Therapist Services”).
 
 
Therapist Status
 
All therapists providing services through the Platform are self-employed independent practitioners. They are not employees, agents, or representatives of Expat Therapy Hub PLC.
 
Our role is limited to providing a technology platform that facilitates introductions between you and therapists.
 
The therapists are solely responsible for:
 

• The services they provide

• Their professional conduct

• Clinical decisions

• Compliance with their regulatory and professional obligations

 
We take reasonable steps to verify qualifications, professional registrations, and insurance. However, we rely on documentation supplied by therapists and cannot guarantee against falsified documentation.
 
You are responsible for assessing whether a therapist is suitable for you.
 
If you are dissatisfied, you may request to change therapist.
 
 
Therapist Qualifications
 
We require therapists to:
 

• Hold appropriate academic qualifications in their field

• Be registered or accredited with a recognised professional body where applicable

• Maintain professional indemnity insurance

• Have relevant clinical experience

 
For therapists practising outside the UK, credentials may reflect their country of qualification and registration.
 
 
Important Limitations
 
The Platform is not suitable for crisis situations.
 
If:
 

• You are considering suicide

• You are considering harming yourself or others

• You believe someone is in immediate danger

• You are experiencing a medical emergency

 
You must immediately contact your local emergency services or attend A&E. The Platform is not a crisis service.
 
The Platform is not intended for:
 

• Emergency psychiatric care

• In-person diagnostic assessments

• Medical prescriptions

• Formal reports for legal or employment purposes

 
Do not delay seeking in-person medical care due to information received via the Platform.
 
 
3. Privacy and Data Protection
 
We process personal data in accordance with:
 

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

 
Details of how we collect, use and store personal data are set out in our Privacy Policy, available at: [Insert URL].
 
By using the Platform, you acknowledge that you have read and understood our Privacy Policy.
 
 
4. Intellectual Property
 
All content on the Platform, including text, branding, graphics, logos, software and design, is owned by or licensed to Expat Therapy Hub PLC.
 
Nothing in this Agreement transfers ownership of intellectual property to you.
 
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your personal, non-commercial use only.
 
You must not:
 

• Copy or reproduce Platform content

• Use our branding without written permission

• Modify or reverse engineer any part of the Platform

 
 
5. Third Party Content
 
The Platform may contain links to third-party websites or services.
 
We do not control and are not responsible for third-party content, policies or practices.
 
Accessing third-party services is at your own risk.
 
 
6. Liability and Disclaimer
 
Nothing in this Agreement excludes or limits liability for:
 

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability which cannot be excluded under UK law

 
 
Platform Services
 
The Platform is provided “as is” and “as available”.
 
To the extent permitted by law:
 

• We do not guarantee uninterrupted or error-free access.

• We are not responsible for the clinical decisions, advice or actions of therapists.

 
 
Limitation of Liability
 
To the extent permitted by law, our total liability to you for any claims arising out of or relating to your use of the Platform shall not exceed the total amount paid by you to us in the 12 months preceding the claim.
 
We are not liable for indirect or consequential loss, including loss of profits, business interruption, or loss of opportunity.
 
This section survives termination.
 
 
7. Governing Law and Disputes
 
This Agreement is governed by the laws of England and Wales.
 
If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
 
The parties agree that the courts of England and Wales shall have jurisdiction to settle any dispute arising in connection with this Agreement.
 
We encourage users to contact us first at support@expattherapyhub.com to resolve any concerns.
 
 
8. Subscription and Payments
 
We offer subscription services billed monthly or annually.
 
By subscribing, you agree to recurring payments until cancellation.
 
You may cancel at any time via your account settings. Cancellation must occur before the renewal date to avoid the next billing charge.
 
We may change subscription fees by giving reasonable advance notice by email.
 
Where applicable, you may have cancellation rights under the Consumer Contracts Regulations 2013.
 
 
9. Your Account and Responsibilities
 
You confirm that:
 

• You are at least 18 years old, or

• You have parental/guardian consent

 
You agree to:
 

• Provide accurate information

• Maintain account security

• Not share login credentials

• Not use the Platform unlawfully

• Not upload harmful, illegal, or infringing content

 
You are responsible for activity carried out under your account.
 
You agree to indemnify us for losses arising from your misuse of the Platform, except where such loss is caused by our negligence.
 
 
10. Platform Availability
 
We may update, suspend or discontinue parts of the Platform where necessary for:
 

• Maintenance

• Security

• Regulatory compliance

• Business reasons

 
We will use reasonable efforts to provide notice where practicable.
 
 
11. Notices
 
We may contact you via:
 

• Email

• Website notices

• Account notifications

 
Notices to us must be sent to: support@expattherapyhub.com
 
 
12. General
 
This Agreement constitutes the entire agreement between you and us.
 
If any provision is found unenforceable, the remaining provisions remain valid.
 
We may update these Terms by publishing revised terms on the Platform. Continued use of the Platform indicates acceptance of the updated terms.